Princess Cruises has invoiced me for USD$265.72 after we were told the matter was closed

We booked a cruise on Majestic Princess from Auckland to Sydney from 30 October to 4 November 2023.

A system error still existed onboard for over two months after we complained when we were stung for USD $376 (over NZD $600) for telephone calls that we were told this year were made by the previous occupants of our cabin. This was within NZD $50 of the fare paid by each of us for our first minsuite.

How many other passengers boarding in Auckland (or elsewhere after the original cruise departure) were also charged for items bought by previous occupants of their cabin?

I know of one other person on the cruise who was charged for drinks, maybe as a result of the same “system error”?

Was this “system error” (computer bug?) limited to Majestic Princess or all Princess ships? Maybe P&O ships as well which are owned by the same company?

In an email sent on 5 February 2024 we were told by Nicole (Princess Customer Liaison Officer):

Therefore we now consider this matter closed and we will not be in a position to respond to any further correspondence in relation to this issue. Any further correspondence regarding this matter will be placed in your file but will not be responded to.

Yesterday (22 February 2024) I received a letter in the post (snail mail) dated 13 February demanding

We are not happy with this charge or for the response above from Princess!

We, like all passengers boarding in Auckland, boarded Majestic Princess one day late.

For more posts about our cruise see:

https://aaamazingphoenix.wordpress.com/category/princess/

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