Ode to Frosty

The Ode to Frosty is at the bottom of this post. Frosty is a girl toddler fridge, less than three years old. Look here for the Final Chapter.

A Neighbourly member posted in Neighbourly (see a previous post of mine about Neighbourly in this blog) about the issues she as having with the repair of her fridge. A repairman, Glenn (very difficult to locate his last name) from R & G Appliance Services , came and replaced the thermostat but did not come back at the time arranged when the problem still remained. He did come back another time after I contacted him twice on the phone.

The fridge is less than three years old. It is out of its initial two year warranty. Sadly no one including the retailer (Wingates Betta Electrical, New Lynn), Fisher and Paykel (F & P, manufacturer of the fridge) or Glenn told the owner that there was a five year warranty on the sealed unit.

I believe Glenn has claimed to the owner (at least twice) that he is an authorised F & P Repairer; F & P have denied this.

Fisher and Paykel have claimed that the five-year warranty has been voided because the repair has been done by a non-authorised repairer.

It is sad that this warranty may have been voided when the fridge owner (Karina) was not even made aware that this warranty existed and she believed that the repairer was authorised.

The fridge has now been taken away to F & P and a replacement fridge supplied by F & P.

This issue has generated what may be the largest number of replies to a post on Neighbourly in our local area (over 150 in the original post and almost 20 in a continuation post).

The fridge has now been given a name (Frosty).

We are waiting to see the outcome.

Here is part of the original post (posted with permission of the poster):

Enjoy my poem:

For a larger version of the ‘Ode to Frosty’ click here.
The larger version may not print the ‘scrolly’ ends. When Frosty returns home from F & P, I will post her a printable version.

You may like to look at Frosty’s certificate.